If you are unsatisfied with your purchase, Starlight skin will accept a full return within 10 days of shipping. Starlight skin is no responsible for any additional charges, and will refund the product amount excluding shipping charges and any other charges. Exchanges will be accepted within the GTA
International Purchases
Unfortunately exchange will not be accepted RETURN only within the 10 day period from shipping date. If reactions occur, contact info@starlightskin.ca to fill out a reaction form and full refund will be granted if within measures.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
